Refund Policy

On-Demand Video Courses

We are unable to offer refunds for on-demand courses. However, we do offer a “Try Before You Buy” video for every on-demand course. “Try Before You Buy” videos demonstrate the course instructor’s teaching style, course format, and video quality. “Try Before You Buy” videos also offer an opportunity for you to check the functionality of the technology on your personal device(s).

Please note that on-demand video courses are not downloadable, do require an internet connection, and can only be viewed through the website. However, some courses may contain downloadable features (handouts, resources, etc.).

If you have technical difficulties while viewing a course, please see our Troubleshooting page. If this doesn’t solve your problem, please contact us.

Live Online Courses

We offer a full refund, minus processing fees, for participants in our synchronous online courses and groups up until the start of the second class session. If you wish to cancel, please email us. We may ask for very brief feedback when you cancel as a way to help us improve.

Virtual Private Services

Matriart offers doula and physical therapy services in virtual private sessions. We offer a free 15-minute introductory call for clients considering booking services. There is no refund for introductory calls, as they are free of charge.

If Matriart is the right fit for you and your family, payment of a non-refundable administrative fee holds your spot on our calendar. This fee is applied to your first payment for services, and is non-refundable once paid, even if you later opt not to work with Matriart.

The first half of the total package price (minus the administrative fee) is due prior to the first one-on-one session, and is non-refundable after the first visit. Rescheduling is an option, if you have a temporary unexpected change in your schedule, as long as our schedule of other clients permits. We will do our best to work with you. We understand that sometimes extraordinary circumstances arise that may make doula services no longer possible or necessary for your family. If you cancel up to 24 hours prior to the first visit, we offer a 100% return, minus processing fees and administrative fees.

The balance of the total fee for services is due before the second half of package begins, and is non-refundable once the second half of the package begins.